Return & Refund Policy

Returns and Refunds:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund policy.

Eligibility for Returns:

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Returns must be initiated within 3 days from the date of delivery.

Process for Returns:

Contact our customer support at neosafehealthcare@gmail.com or customer support – 8104354186 to initiate the return process.
Clearly mention your order number and the reason for the return.
Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.

Return Shipping:

Customers are responsible for the cost of return shipping.
Please use a trackable shipping service for returns, and provide the tracking number to our customer support team.

Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
If the return is approved, we will initiate a refund to your original method of payment.

Refund Timeframe:

Refunds will be processed within 7-8 business days after the returned item is received and inspected.
Please note that the time taken for the refund to reflect in your account may vary based on your payment method and banking institution.

Non-Refundable Items:

Certain items, such as Folding Stick, Poratable Stool are not eligible for return and refund.

Cancellations:

Order cancellations can be made within 24hours of placing the order. Please contact our customer support team for assistance.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.

Refund Inquiries:

For any refund-related inquiries or concerns, please contact our customer support at neosafehealthcare@gmail.com or Customer support – 8104354186.
Note: This refund policy is subject to change, and any updates will be reflected on our website.